mobapay Privacy Policy

When you register and use mobapay, we collect certain personal information that is necessary to operate your account and deliver our services to you as a player in the Philippines. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect financial information such as your preferred payment method and transaction history in Philippine pesos (PHP) to process deposits and withdrawals accurately. When you browse or use our platform, we automatically gather technical data including your IP address, device type, browser version, and session activity logs. This technical data helps us detect suspicious activity, prevent fraud, and improve the overall performance of the platform for Filipino players. We may also collect information you voluntarily provide when contacting our support team, such as the nature of your query and any attachments you submit. All data collection is carried out in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines.

The personal information we collect is used strictly to provide, maintain, and improve the mobapay platform for players across the Philippines. Your account details are used to verify your identity, process transactions in PHP, and ensure that only eligible adults aged 21 and above can access our gaming services. Transaction data is used to fulfil withdrawal requests, investigate disputes, and comply with anti-money laundering obligations under Philippine law. Technical and behavioural data helps us personalise your experience, recommend relevant games in our lobby, and optimise platform performance on mobile devices. We may use your contact information to send you important account notifications, security alerts, or updates about changes to our terms and policies — we do not send unsolicited promotional messages without your consent. We do not sell, rent, or trade your personal data to third-party advertisers or marketing companies under any circumstances. Any data processing carried out by third-party service providers on our behalf is governed by strict data processing agreements that prohibit unauthorised use.

mobapay does not share your personal information with third parties except in the limited circumstances described here. We work with trusted payment processors and identity verification providers who require access to certain data in order to complete transactions and confirm your identity as required by Philippine regulations. These partners are contractually bound to handle your data securely and to use it only for the specific purpose for which it was shared. We may also disclose your information to government authorities, regulators, or law enforcement agencies when required to do so by law, court order, or in response to a lawful request from a Philippine regulatory body. In the event of a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, subject to the same privacy protections outlined in this policy. We will never disclose your personal data to unrelated third parties for their own commercial purposes, and we will always notify you of any material changes to how your data is shared.

As a player based in the Philippines, you have specific rights over your personal data under the Data Privacy Act of 2012. You have the right to access the personal information we hold about you and to request a copy of that data at any time by contacting our support team. You may also request corrections to any inaccurate or outdated information in your account profile. If you wish to close your account and have your data deleted, you can submit a request to our support team — we will process your request in accordance with our data retention obligations under Philippine law. You have the right to object to certain types of data processing, including the use of your data for profiling or direct marketing, and we will honour such requests promptly. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We are committed to responding to all data-related requests within a reasonable timeframe and to keeping you informed throughout the process.

We take the security of your personal data seriously and implement industry-standard technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and the mobapay platform is encrypted using secure protocols, and sensitive account information is stored in encrypted form on our servers. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff handling player data are trained on data protection best practices. We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law, including anti-money laundering and financial record-keeping regulations. Once the retention period has expired and there is no legal basis for continued storage, your data will be securely deleted or anonymised. If you have questions about our security practices or wish to report a potential data breach, please contact our support team using the details provided in the footer of this page.